Francois Mourareau Francois Mourareau was appointed Senior Vice President, Airbus North America Customer Services, Inc., in July 2007. In this role, he oversees a number of Airbus staff and facilities in the U.S. and Canada, including: the Airbus Training Center in Miami, Florida; Airbus Spares Center in Ashburn, Virginia; the in-house staff of Airbus North America Customer Support and Supplier Management Support based at Airbus Americas headquarters in Herndon, Virginia; and the network of some 40 field service representatives based with customer airlines around the continent. Previously, Mourareau was Vice President of Airbus North America Customer Services, a position he took on in February 2001. Before joining the Airbus team in the U.S., he served at Airbus headquarters in Toulouse, France and Airbus China, in a series of positions of increasing responsibility. In mid-1970, Mourareau started as a design avionics engineer in the Design Office of Aerospatiale - the French branch of what was then the Airbus consortium. After joining Airbus Customer Services, he gradually took several management positions. Mourareau was responsible for the Airbus Engines and Systems Engineering Support department, followed by a position as deputy for Engineering Support and Technical Services. During that period, he was called back to the Design Office to participate in the "Two Man Crew Cockpit" definition for the A300 Garuda and the A310 programs. In 1986, Mourareau was appointed to head program management of the entry into service of the new A320. From 1990-1995, he worked at Aerospatiale, where he was tapped to accelerate the process of A320 maturity. In this capacity, he served as deputy to the chief engineer of the A320 program for two years, followed by three years as head of the avionics programs and Electronic Library Systems. In 1995, Mourareau was appointed Vice President Customer Services and the Joint Ventures General Manager for the burgeoning Airbus market in China. With a small team under his responsibility, he oversaw the construction of a formal headquarters for Airbus China, the training of Chinese technical personnel, as well as the overall setup of administration, human resources, finance department and operations, all in compliance with Chinese regulations. In his current position at Airbus North America Customer Services, Mourareau's team of 250 persons helps support the extensive network of airline customers in the United States and Canada. The reputation for increasing quality of Airbus Customer Service in this part of the world has taken root under Mourareau's leadership since 2001, while dispatch reliability of the Airbus fleet in North America has increased with the help of a field service team that reports to Mourareau.