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| Three customer support centres
in France, USA and China | |
| Four training centres
in France, Germany, USA and China | |
| Five spares centres
in Germany, USA, Singapore and China | |
| On site support
290 managers
160 field offices | |
| 1,500 suppliers
in 30 countries | |
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An A380 performed the first ever flight by a civil aircraft using liquid fuel processed from gas on February 11 |
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| Airbus customer services sets standards in managing the customer-supplier relationship, ensuring suppliers’ performance in product, service and cost is kept at the highest level |
 The company also identifies areas where improvements can be made in the supply chain and implements action plans to achieve those improvements.
Dedicated teams help to facilitate customers’ in-service issues with suppliers and manage suppliers’ performance in line with purchase conditions.
The annual supplier support rating, a cornerstone of the process, uses direct customer feedback to pinpoint areas in the supply chain needing improvement.
Products include the Vendor Information Manual which gives customers up-to-date contact information for suppliers and the AOG Repair Guide, which lists aircraft-on-ground stock and repair locations for operations in North America. |
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