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| Three customer support centres
in France, USA and China | |
| Four training centres
in France, Germany, USA and China | |
| Five spares centres
in Germany, USA, Singapore and China | |
| On site support
290 managers
160 field offices | |
| 1,500 suppliers
in 30 countries | |
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An A380 performed the first ever flight by a civil aircraft using liquid fuel processed from gas on February 11 |
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| Airbus is committed to helping its customers get the best out of their aircraft |
 In today’s fiercely competitive market an aircraft on the ground when it should be flying means crucial revenue lost. Reliability and operating efficiency are essential if an airline is to maintain profitability.
This is true whether an operator is a major national carrier with many Airbus aircraft in its fleet, or a small airline with just one. Whatever an operator’s size, Airbus offers the best available technical help and advice in keeping its aircraft operational. As part of its commitment to operators, Airbus provides a rapid and effective worldwide system of spares supplies.
The Airbus customer services team includes hundreds of specialists ready to provide technical assistance 24 hours a day, 365 days a year. There are some 220 resident customer support managers based at key sites around the world – close to the airlines they serve - as well as dedicated teams in Toulouse, Washington D.C. and Beijing.
Airbus listens to what customers are looking for both in the design of the aircraft they need and, through periodical surveys, in the way Airbus can improve its after-sales service. |
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