To keep aircraft operational and cost-effective, Airbus makes sure spares and related services are available worldwide

The main spares centre is in Hamburg with regional spares centres in Washington D.C., Beijing and Dubai and satellite stores in Frankfurt, Singapore and Shanghai.

Airbus provides full spare parts data and provisioning support to operators, as well as offering 24-hour a day order desk services for all their maintenance and repair needs. Airbus also offers on-site spares help.

Airbus provides lease/exchange/repair services, including a guaranteed repair time, and offers same-day spares delivery or just-in-time delivery through its Customised Lead Time system, which allows customers to specify availability of a wide range of parts and benefit from reduced inventory costs. Through its Customised Spares Logistics service, Airbus offers to reduce the time it takes airlines to get spares by taking full responsibility for the supply chain, removing the need for time-consuming and costly middle men.

Premier team in supplier support for our operators

Airbus customer services sets standards in managing the customer-supplier relationship, ensuring suppliers’ performance in product, service and cost is kept at the highest level.

The company also identifies areas where improvements can be made in the supply chain and implements action plans to achieve those improvements.

Dedicated teams help to facilitate customers’ in-service issues with suppliers and manage suppliers’ performance in line with purchase conditions.

The annual supplier support rating, a cornerstone of the process, uses direct customer feedback to pinpoint areas in the supply chain needing improvement.

Products include the Vendor Information Manual which gives customers up-to-date contact information for suppliers and the AOG Repair Guide, which lists aircraft-on-ground stock and repair locations for operations in North America.






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