All aspects of Spares Service are administered by the Customer Services Department, which provides complete logistic packages including sales, warranty administration, repair administration, loan / lease and advance exchange of all units, modification and retrofit support.

Customer orientation forms the heart of Airbus Buxtehude's corporate philosophy. That is why Airbus Buxtehude offers worldwide support, ensuring fast spares through its service centers in the United States, Europe, China and Middle East. And that's just the start. Airbus Buxtehude produces equipment that enables ground staff to trouble-shoot and repair components, plus software for automatic system configuration. Customers can also count on technical support, a 24-hour AOG service and specialized training courses. In addition, Airbus Buxtehude guarantees shop processing time that's unbeatable world-wide in terms of speed and quality. Communications is vital, we listen closely. Customer feedback has often proved a source of valuable innovations. Keeping an open ear and open mind enables Airbus Buxtehude to react quickly when market or customer requirements change. With the capacity to ensure just-in-time delivery at final assembly lines.

All customer training is provided free of charge at our Buxtehude facility in a friendly and fully-conditioned environment, which includes light refreshments and mid-day sustenance. The English language is used throughout the courses. state-of-the-art training techniques and aids are used, including demonstrations of all systems both in production and under development with the opportunity to inspect the production line and repair workshops. A wide range of convenient overnight accommodation is available and can be arranged for by request. The Airbus production facility is easily within reach (20 minutes by car). Courses are available for maintenance and familiarization, overhaul and CAM compiler training. On-site training at the customers' facilities can be arranged by request. An A320 cabin crew trainer is available for lease.

Airbus Buxtehude Repair Station, approved EASA Part 145 and FAR Part 145 (K30Y905Y), provide full maintenance capability for all electronic Airbus Buxtehude components. We offer a short shop processing time for GCP2000, typicaly less than ten days. Together with our maintenance stations in the United States (Dallas) and China (Beijing), we provide world-wide accessibility. Our shop tools, measurement and test equipment are state-of-the-art.

All technical publications by Airbus Buxtehude, including Component Maintenance Manual (CMM), Ground Equipment Manuals (GEM), Software User Manuals (SUB), Service Bulletins (SB) and Service Information Letters (SIL), are produced and verified in-house. Our "all under one roof" situation enables us to document new products, repair solutions and customized cabin reconfigurations promptly and reliably. All documentation is delivered on CD-ROM in digital format (PDF and SGML) as a standard and is also available in hard copy on request.