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There are some 150 Airbus customer support groups at key sites around the world, along with teams based at the company’s technical assistance centres in Toulouse, Washington D.C. and Beijing. Flight and ground crew training facilities are located in Toulouse, Miami, Beijing and Hamburg, while spares centres are situated in Frankfurt, Hamburg, Washington D.C., Singapore and Beijing.
To provide efficient and customised support to its growing executive and private aviation fleet, Airbus has assigned dedicated field representatives. In addition, Airbus has approved five service centres worldwide that offer support solutions for fixed base operations and maintenance services up to full management of aircraft. These service centres are operated by TAM in Sao Paulo, Brazil; Jet Aviation in Basle, Switzerland; Associated Air Center in Dallas, USA; Qatar Airways in Doha, Qatar and Lufthansa Technik in Hamburg, Germany.
Urgent aircraft-on-ground (AOG) situations are handled at Airbus by AIRTAC, a 365-days a year, 24-hours a day centre in Toulouse, where specialist engineers are always available to help get aircraft operational again – assisted by state-of-the-art computer software and problem-solving skills.
Airbus’ Customised Spares Logistics ensures the timely arrival of spare parts, combining a 24/7, single point of contact and fixed delivery lead times with competitive freight rates based on Airbus’ high shipping volume. In this way, Airbus provides a custom-designed spares supply chain for operators of all types and sizes. It also takes into account customers’ global supply chain requirements, making the Customised Spares Logistics service particularly suitable for Airbus executive and private aviation operators.
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