There are some 150 Airbus customer support groups at key sites around the world, along with teams based at the company’s technical assistance centres in Toulouse, Washington D.C. and Beijing. Flight and ground crew training facilities are located in Toulouse, Miami, Beijing and Hamburg, while spares centres are situated in Frankfurt, Hamburg, Washington D.C., Singapore and Beijing.
Urgent aircraft-on-ground (AOG) situations are handled at Airbus by AIRTAC, a 365-days a year, 24-hours a day centre in Toulouse, where specialist engineers are always available to help get aircraft operational again – assisted by state-of-the-art computer software and problem-solving skills.
Airbus’ Customised Spares Logistics ensures the timely arrival of spare parts, combining a 24/7, single point of contact and fixed delivery lead times with competitive freight rates based on Airbus’ high shipping volume. In this way, Airbus provides a custom-designed spares supply chain for operators of all types and sizes. It also takes into account customers’ global supply chain requirements, making the Customised Spares Logistics service particularly suitable for Airbus executive and private aviation operators.
